How to create an account?

• Click the "Account" link at the top right-hand side of our webstore.
• Select "Register" link, fill up the form, click “Create an Account”.
• Fill up the “Default Billing & Shipping Address”.
• You will receive 'Welcome Email' to the email address you registered.

How to edit my account information?

• Click the "Account" link at top right-hand side of our webstore.
• Sign in to your account.
• Click drop down to select “My Account”
• Edit your account information and save for any changes.

I forgot my password.

• Click the "Account" link at top right-hand side of our webstore.
• Sign in to your account.
• Select ‘Forgot Your Password?”
• Fill in your email address registered, select ‘Reset My Password”
• We will send an email to you to reset your password.

How much is the shipping cost?

Method 1

• Simply add items to your cart and click the “View and Edit Cart”
• At SHOPPING CART summary, select “Estimate Shipping and Tax”
• Enter your destination info to get a shipping estimate.
• You will be offered Shipping Carrier option with method choices and their prices.
• If no shipping cost offered, contact enquiry@alliance-a.com, inform us specifically your country and we will check with Shipping Carrier accordingly.

Method 2

• Simply add items to your cart and click the “Proceed to Checkout”.
• Fill up the Shipping Address info.
• You will be offered Shipping Carrier option with method choices and their prices.
• If no shipping cost offered, contact enquiry@alliance-a.com, inform us specifically your country and we will check with Shipping Carrier accordingly.

What is your return policy?

• Please refer to our Terms and Conditions page for complete detail.

How do I change or cancel an item in my order?

• Click the "Account" link at top right-hand side of our webstore.
• Sign in to your account.
• Click drop down to select “My Account”
• Then Login to your account to find and edit your order.
• Please note that once an order has begun processing or has shipped, the order is no longer editable.

Do you ship to my country?

• Click the "Account" link at the top right-hand side of our webstore.
• Select "Register" link, fill up the form, click “Create an Account”.
• If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

When will my order ship and what are my shipping charges?

• Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Carrier with method choices and their prices.
• Your selected Shipping is automatically calculated prior to submit your payment information.
• During the checkout process, you may choose any of our current payment options and continue to place your order.
• Please note that all order is prepaid and we will ship your order shortly after we receive payment from you.

What are my payment method choices?

Debit / Credit Card

• Log in to https://www.paypal.com
• Pay to PayPal account: sales@alliance-a.com

PayPal Account

• Log in to https://www.paypal.com
• Pay to PayPal account: sales@alliance-a.com

Bank Transfer

• Company Name: Alliance Automation Pte Ltd
• Bank Account No (USD): 310-900-428-4
• Bank Account No (SGD/EUR): 104-314-630-6
• Bank Name: United Overseas Bank Limited
• Bank Address: 30 Tai Seng Street, #01-01 Breadtalk IHQ, Singapore 534013
• Bank Branch/Branch Code: UOB Tai Seng/004
• Bank Code: 7375
• Bank Swift Code: UOVBSGSG
• All local charges borne by remitter & overseas charges by beneficiary
• Please add USD15.00/SGD20.00 for bank charge

Express Delivery

• We will dispatch your purchase as fast as possible to anywhere around the world!

Secure Shopping

• Our payment system utilises the latest SSL system encryption technology to keep your details safe.

Warranty

• Subject to the Terms and Conditions, where your goods are defective within 12 months of your purchase.

Customer Service

• Great customer service and experience as our promises.

Quality Policy

• Consistent original genuine products quality and competent services which exceed customer expectations.

Buyer Protection

• Your purchase on our store is safe protected by Paypal and SSL encrypted.

Competitive Price

• We always trying our best to maintain and offer competitive pricing in the market.