FREQUENTLY ASKED QUESTIONS

How to create an account?

  • Click the "Account" link at the top right-hand side of our webstore.
  • Select "Register" link, fill up the form, click “Create an Account”.
  • Fill up the “Default Billing & Shipping Address”.
  • You will receive 'Welcome Email' to the email address you registered.

How to edit my account information?

  • Click the "Account" link at top right-hand side of our webstore.
  • Sign in to your account.
  • Click drop down to select “My Account”
  • Edit your account information and save for any changes.

I forgot my password.

  • Click the "Account" link at top right-hand side of our webstore.
  • Sign in to your account.
  • Select ‘Forgot Your Password?”
  • Fill in your email address registered, select ‘Reset My Password”
  • We will send an email to you to reset your password.

How much is the shipping cost?

Method 1
  • Simply add items to your cart and click the “View and Edit Cart”
  • At SHOPPING CART summary, select “Estimate Shipping and Tax”
  • Enter your destination info to get a shipping estimate.
  • You will be offered Shipping Carrier option with method choices and their prices.
  • If no shipping cost offered, contact enquiry@alliance-a.com, inform us specifically your country and we will check with Shipping Carrier accordingly.
Method 2
  • Simply add items to your cart and click the “Proceed to Checkout”.
  • Fill up the Shipping Address info.
  • You will be offered Shipping Carrier option with method choices and their prices.
  • If no shipping cost offered, contact enquiry@alliance-a.com, inform us specifically your country and we will check with Shipping Carrier accordingly.

What is your return policy?

How do I change or cancel an item in my order?

  • Click the "Account" link at top right-hand side of our webstore.
  • Sign in to your account.
  • Click drop down to select “My Account”
  • Then Login to your account to find and edit your order.
  • Please note that once an order has begun processing or has shipped, the order is no longer editable.

Do you ship to my country?

  • Click the "Account" link at the top right-hand side of our webstore.
  • Select "Register" link, fill up the form, click “Create an Account”.
  • If your country is not in the drop-down menu of available countries, unfortunately, we cannot ship to your country at this time.

When will my order ship and what are my shipping charges?

  • Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Carrier with method choices and their prices.
  • Your selected Shipping is automatically calculated prior to submit your payment information.
  • During the checkout process, you may choose any of our current payment options and continue to place your order.
  • Please note that all order is prepaid and we will ship your order shortly after we receive payment from you.

What are my payment method choices?

Debit / Credit Card
PayPal Account
Bank Transfer
  • Company Name: Alliance Automation Pte Ltd
  • Bank Account No (USD): 310-900-428-4
  • Bank Account No (SGD/EUR): 104-314-630-6
  • Bank Name: United Overseas Bank Limited
  • Bank Address: 30 Tai Seng Street, #01-01 Breadtalk IHQ, Singapore 534013
  • Bank Branch/Branch Code: UOB Tai Seng/004
  • Bank Code: 7375
  • Bank Swift Code: UOVBSGSG
  • All local charges borne by remitter & overseas charges by beneficiary
  • Please add USD15.00/SGD20.00 for bank charge

Express Delivery

  • We will dispatch your purchase as fast as possible to anywhere around the world!

Secure Shopping

  • Our payment system utilises the latest SSL system encryption technology to keep your details safe.

Warranty

  • Subject to the Terms and Conditions, where your goods are defective within 12 months of your purchase.

Customer Service

  • Great customer service and experience as our promises.

Quality Policy

  • Consistent original genuine products quality and competent services which exceed customer expectations.

Buyer Protection

  • Your purchase on our store is safe protected by Paypal and SSL encrypted.

Competitive Price

  • We always trying our best to maintain and offer competitive pricing in the market.